Privacy Policy

1. Introduction

At Pizza73 ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, place an order, or otherwise interact with our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.

2. Information We Collect

We collect several types of information from and about users of our services, including:

2.1 Personal Information

When you use our services, we may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address, transaction history (note: full payment card details are processed securely through our payment processors)
• Order Information: Food preferences, order history, delivery instructions
• Communication Information: Messages you send to us through contact forms, email, or customer service interactions

2.2 Automatically Collected Information

When you visit our website or use our mobile application, we automatically collect certain information about your device and usage, including:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, referring websites, app features used
• Location Data: General location based on IP address, or precise location when you use our delivery services (with your permission)

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing Services: Processing orders, delivering food, managing your account, processing payments
• Customer Service: Responding to inquiries, addressing complaints, providing support
• Marketing and Communication: Sending promotional offers, newsletters, and updates about our products and services (where you have consented to receive such communications)
• Improving Our Services: Analyzing usage patterns, conducting research, developing new features and products
• Security and Fraud Prevention: Protecting our services, users, and business from unauthorized access, fraud, and other illegal activities
• Legal Compliance: Complying with legal obligations, resolving disputes, and enforcing our agreements

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: Companies that provide services on our behalf, such as payment processing, delivery services, marketing assistance, IT support, and customer service
• Business Partners: Franchise owners and operators who fulfill your orders or provide local services
• Corporate Affiliates: Our subsidiaries and affiliated companies
• Legal Authorities: Law enforcement agencies, courts, regulators, government authorities, or other third parties where we believe disclosure is necessary to comply with a legal obligation, protect our rights, or protect the rights of others
• Business Transfers: Third parties in connection with a business transaction such as a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their own marketing purposes.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information in certain circumstances
• Restriction: You can request that we restrict the processing of your information in certain circumstances
• Objection: You can object to our processing of your information in certain circumstances
• Data Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format
• Withdrawal of Consent: You can withdraw your consent at any time where we rely on consent as the legal basis for processing

To exercise these rights, please contact us using the details provided in the "Contact Information" section below.

5.1 Marketing Communications

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in our marketing emails
• Updating your communication preferences in your account settings
• Contacting our customer service team

Please note that even if you opt out of marketing communications, we may still send you service-related communications, such as order confirmations and updates about your account.

6. Cookie Policy

6.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

6.2 Types of Cookies We Use

We use the following types of cookies on our website:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be turned off in our systems. They are usually only set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

6.3 Cookie Management

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie

Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our website, and some services may not function properly.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review our security procedures and consider appropriate new security technology and methods. We also maintain physical, electronic, and procedural safeguards to protect your information. Our employees are trained to respect your privacy and access your information only when necessary to provide our services to you.

8. International Transfers

We primarily store and process your information within the United Kingdom and the European Economic Area (EEA). However, some of our service providers may be located in other countries, which may have different data protection standards than your country of residence.

When we transfer your information to countries outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

9. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.

If you believe we might have any information from or about a child under 16, please contact us using the details provided in the "Contact Information" section below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you by email (if we have your email address) or by means of a notice on our website before the changes take effect.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Pizza73
Studio 43 Brown Rapid
Carterhaven PE21 8PT
United Kingdom

Email: [email protected]
Phone: +44 3432 398280

If you have a complaint about our use of your information, we would prefer that you contact us directly so that we can address your complaint. However, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.